Frequently Asked Questions (FAQ)
Welcome to the Electricks FAQ. Here you’ll find answers to the most common questions about our products, apps, orders, and support.
General Questions
❓ Where can I download the apps?
You can find download links and setup instructions for each product inside their respective documentation pages. If the app is available in the App Store or Google Play, the links are provided there.
❓ How do I update the firmware of my device?
Firmware update instructions are available in each product’s documentation under the Firmware Update section.
❓ Where can I find help if I get stuck?
•Visit our Contact Page for support options.
•Join our Facebook groups for product-specific help, tips, and advice from fellow users. Links are provided on each product’s documentation page.
Orders and Shipping
❓ How can I check the status of my order?
If you created an account when ordering, you can check your order status by logging into your account on our website. For further questions, visit the Contact Page.
❓ Do you ship worldwide?
Yes. We ship to most countries worldwide. Shipping options and costs are displayed at checkout.
❓ Do you handle VAT or customs duties?
Customers are responsible for any VAT, taxes, or import duties in their country. Check with your local authorities if you are unsure
Device Setup and Connectivity
❓ My device is not connecting over Bluetooth. What should I do?
- Make sure Bluetooth is enabled on your phone or tablet.
- Turn the device off and on again.
- Check if the device is connected to another phone or app.
- Refer to the Troubleshooting section of the device’s documentation.
❓ Can I connect multiple devices at the same time?
It depends on the device. Some of our products support multiple connections, while others are designed for one-to-one pairing. Check the Compatibility or Specifications section in the product manual.
❓ How do I know when my device needs charging?
Most products display a battery indicator on the connected app or screen. Refer to the Battery Life section in your product documentation.
Product Usage
❓ Can I use the products without a smartphone?
Some products support standalone modes, while others require an app or Bluetooth connection. See the product’s Features section for details.
❓ Are the products examinable during a performance?
In most cases, yes. Our devices are designed to be discreet and look natural in performance settings. Check each product page for details about examinability.
Troubleshooting
❓ My screen shows random symbols or is not displaying correctly.
- Check the Bluetooth connection.
- Restart the device.
- Check for firmware updates.
- Refer to the Troubleshooting guide in the product documentation.
❓ The device is vibrating or beeping unexpectedly.
- This could indicate a low battery or Bluetooth reconnection attempt.
- Refer to the Indicator Signals section in your product guide.
Account and Warranty
❓ How do I contact support?
Please visit the Contact Page for all support options.
❓ Is there a warranty on the products?
Yes. All products come with a 1-year warranty against manufacturing defects. Check our Terms and Conditions for details.
❓ Can I return or exchange an item?
Please refer to our return policy on the Contact Page or contact support.
Didn’t Find What You’re Looking For?
If your question isn’t answered here, please:
- Check the product’s detailed documentation.
- Visit the Contact Page to reach out to our support team.
General
🎞️ BT Screen