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Troubleshooting Bluetooth

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Troubleshooting Bluetooth connection issues can be frustrating, but with the right knowledge and experience, it doesn't have to be. This page is dedicated to providing you with a variety of tips and tricks to help you debug and resolve Bluetooth connection problems quickly and effectively. Whether you're experiencing connectivity issues with our devices or having trouble pairing, this guide will walk you through the troubleshooting process and provide you with the information you need to get back up and running.

Can't Connect to a Device

If you are experiencing difficulty connecting your device to your phone, it may be due to a setting issue or a low battery. Even if the device seems to be functioning on its own, the device may not have enough power to maintain a Bluetooth connection. To troubleshoot this issue, you can check the following:

  1. Make sure Bluetooth is enabled on your phone.
  2. Check that the device is turned on. Do you see any sign that it is working?
  3. Ensure that no other devices or apps are currently connected to the device.
  4. Consider charging the device or replacing the battery if you have not done so recently.
  5. Keep in mind that phones have a limit on the number of devices they can connect to at one time. If you have many other devices (such as a fitness band or earphones) connected to your phone, try disconnecting some of them to see if this resolves the issue. Most modern phones can connect to 10-16 devices at once.
  6. Try restarting your phone, or moving at least 20 meters away from other devices to see if this helps to disconnect any other devices that may be connected to your watch.
  7. Except SBMote, you do not need to connect to the device from your Bluetooth settings. The dedicated app will handle the connection process.

For Android

  1. Make sure that GPS is enabled on your device. GPS may be required for Bluetooth communication to work properly.
  2. Allow the app to access Bluetooth and/or location services.
  3. Note that there may be some bugs in the Bluetooth implementation on Android devices. If you are experiencing connection issues, try turning on and off the flight mode, or restarting your phone.

For iOS

  1. Allow the app to access Bluetooth and/or location services.
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