Troubleshooting

Reporting an issue

Please give us as much information as you can when you are reporting an issue. Make sure to answer these questions:

  • Are you using iOS or Android?
  • What is the firmware version on the watch?
  • What app version are you using?
  • When have you replaced the battery last time?

Hands are behaving oddly

It appears that the battery may be running low. When the battery is low, the hands of the watch may move erratically or stutter. This is likely the cause of the strange behavior you are observing. We recommend following our battery replacement guide to replace the battery and restore proper function to your watch.

Can't Connect to the Watch

If you are experiencing difficulty connecting your watch to your phone, it may be due to a setting issue or a low battery. Even if the watch's hands are still moving, the watch may not have enough power to maintain a Bluetooth connection. To troubleshoot this issue, you can check the following:

  1. Make sure Bluetooth is enabled on your phone.
  2. Check that the watch is turned on. If you have the original firmware (you have had your watch for years and have not updated the firmware yet), you may need to press a button to turn it on.
  3. Ensure that no other devices, such as a remote or another phone, are currently connected to the watch.
  4. Consider replacing the battery if you have not done so recently, or if you have been using the watch for more than six months with a new battery.
  5. Keep in mind that phones have a limit on the number of devices they can connect to at one time. If you have many other devices (such as a fitness band or earphones) connected to your phone, try disconnecting some of them to see if this resolves the issue. Most modern phones can connect to 10-16 devices at once.
  6. Try restarting your phone, or moving at least 20 meters away from other devices to see if this helps to disconnect any other devices that may be connected to your watch.

For Android

  1. Make sure that GPS is enabled on your device. GPS may be required for Bluetooth communication to work properly.
  2. Allow the app to access Bluetooth and/or location services.
  3. Note that there may be some bugs in the Bluetooth implementation on Android devices. If you are experiencing connection issues, try restarting your phone.
  4. You do not need to connect to the watch from your Bluetooth settings. The app will handle the connection process.

For iOS

  1. Allow the app to access Bluetooth and/or location services.
  2. You do not need to connect to the watch from your Bluetooth settings. The app will handle the connection process.

The Hands are Off, Watch Shows Wrong Time

If you are setting the time on your watch to 12:00, but the hands are not moving to the correct position, there are a few things you can try:

  1. Calibrate the hands by following the calibration guide.
  2. Check the battery level. If you have not replaced the battery recently or if you have been using the watch for more than six months with a new battery, consider replacing the battery.
  3. If you have already calibrated the watch but the hands become decalibrated after setting the time, try adjusting the "direction" settings in the app at the watch settings. Testing with the direction set to "forward" may help.
  4. Make sure that the hands are not blocked by the glass or the watch face. Ensuring that the watch is properly assembled may resolve this issue.

The Hands are not Moving

If you have very old firmware on the watch, make sure you update it to the latest firmware. Our first firmware needs the watch hands to be calibrated before the first usage. See our Firmware Update Guide.

General

First Steps

Troubleshooting

Calibration

Specifications

Video Reviews

FAQ

Performance Ideas

Mnematching Time Prediction

Take a Photo (Lock Screen)

Memories

Mind-Reading Twist

Written in Time (Text Recognition)

Around the World

Lucky Roll (Dice Routine)

Coincidence (Using the Crown)

Synchronicity (Two Watches)

Be the Force With You

Input Methods

Voice Recognition

Fake Camera

Accessories

Pitata WhiteBoard / Memopad

Maintenance

Changing the Straps

Opening/Closing the Back

Rotating the Watch Face

Battery Replacement

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