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Please give us as much information as you can when you are reporting an issue. Make sure to answer these questions:
It appears that the battery may be running low. When the battery is low, the hands of the watch may move erratically or stutter. This is likely the cause of the strange behavior you are observing. We recommend following our battery replacement guide to replace the battery and restore proper function to your watch.
If you are experiencing difficulty connecting your watch to your phone, it may be due to a setting issue or a low battery. Even if the watch's hands are still moving, the watch may not have enough power to maintain a Bluetooth connection. To troubleshoot this issue, you can check the following:
If you are setting the time on your watch to 12:00, but the hands are not moving to the correct position, there are a few things you can try:
If you have very old firmware on the watch, make sure you update it to the latest firmware. Our first firmware needs the watch hands to be calibrated before the first usage. See our Firmware Update Guide.
Take a Photo (Lock Screen)
Written in Time (Text Recognition)
Lucky Roll (Dice Routine)
Coincidence (Using the Crown)
Synchronicity (Two Watches)
Time Setting with Rubik's Cube